Effective date: May 3, 2026 · Last updated: May 3, 2026
Nacelle Partners ("Nacelle Partners," "we," "us," or "our") provides aviation-focused employer services, including payroll, employee benefits, workers' compensation, and HR administration. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit www.nacellepartners.com (the "Site"), submit a quote, contact us, or use the Nacelle Partners portal at portal.nacellepartners.com (together with the Site, the "Services").
1. Information we collect
We collect information you provide directly when you:
- Submit a quote, broker submission, or contact request (e.g., name, email, phone, business name, role, business type, employee count, payroll, locations, and aircraft information).
- Apply for or maintain a service agreement (e.g., business and tax information, payroll records, employee information, certificates of insurance, FAA registration data, and information about owners, drivers, pilots, and employees as required by underwriting or workforce administration).
- File a claim or otherwise interact with our claims, underwriting, or service teams (e.g., loss details, witnesses, documents, and correspondence).
- Use our portal (e.g., login credentials, role assignments, audit-log metadata).
We also collect information automatically when you visit the Services, such as device and browser type, IP address, pages viewed, and aggregate usage data, through cookies, pixels, server logs, and similar technologies.
2. How we use information
We use information to:
- Quote, underwrite, bind, service, and administer workers' compensation and employee benefits, including payroll processing, premium audits, endorsements, and claims handling.
- Verify identity and assess insurance and credit risk consistent with applicable law.
- Communicate with you about quotes, policies, claims, payments, certificates of insurance, regulatory notices, and product or service updates.
- Comply with legal, regulatory, and risk-management obligations (including state insurance regulator requests, OFAC and sanctions screening, anti-fraud, and tax reporting).
- Operate, secure, and improve the Services.
3. How we share information
We share personal information with:
- Insurance carriers, reinsurers, and program partners that issue or assume coverage.
- Third-party administrators, claims adjusters, investigators, medical providers, and defense counsel as needed to handle claims.
- Regulators, state insurance departments, surplus-lines stamping offices, and law-enforcement agencies as required by law.
- Service providers that host, secure, or support the Services (e.g., cloud infrastructure, communications, identity, analytics, document signing, and payment processing).
- Brokers, producers, and aviation business owners with respect to their submissions, policies, and claims.
- Other parties with your consent or as otherwise permitted by law.
4. Insurance information practices
Personal information collected for workers' compensation underwriting, premium audit, claims, and workforce administration may be retained, used, and disclosed in accordance with applicable state insurance regulations. You may request access to, correction of, or limited disclosure of personal information about you contained in our underwriting and claims files, subject to applicable law and any privileged or third-party-sourced material.
5. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal information, to receive a portable copy, or to opt out of certain uses. California residents have additional rights under the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA). To exercise any of these rights, contact us at the address below. We will not discriminate against you for exercising your rights.
SMS, calls, and email
If you provide a phone number on a quote or contact form and consent to be contacted, you may receive calls or SMS messages from us or our agents at the number provided. Message and data rates may apply. You can opt out of promotional SMS by replying STOP, and you can opt out of marketing emails by using the unsubscribe link in any marketing email. Opting out does not stop transactional or service-related communications about your policies, claims, or account.
6. Data retention
We retain personal information for as long as necessary to provide the Services, comply with our legal and regulatory obligations (including state insurance recordkeeping rules), resolve disputes, and enforce our agreements.
7. Security
We use administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure; we cannot guarantee absolute security.
8. Children's privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be highlighted on the Services or otherwise communicated as required by law.
10. Contact us
To ask questions about this Privacy Policy, exercise your privacy rights, or report a concern, contact us at:
Nacelle Partners
Email: privacy@nacellepartners.com
Phone: 1-800-622-3553